Refund & Cancellation Policy
Effective date: August 30, 2026
1. Digital goods
Voxoq sells digital content that is delivered immediately after purchase. Because of the nature of digital delivery, all sales are considered final once content has been accessed or downloaded — except as described below.
2. One-time purchases
If your purchase was not delivered, is materially defective, or does not match its description, contact us within 14 days of purchase and we will make it right — by fixing access, replacing the content, or issuing a full refund. Refunds outside these cases are at Voxoq's discretion, in consultation with the Creator. Where required by applicable consumer law, statutory refund rights apply and are not limited by this policy.
3. Subscriptions and memberships
You can cancel a subscription or recurring membership at any time from your buyer portal — no email or phone call needed. Cancellation stops future billing; your access continues until the end of the period you have already paid for. We do not issue partial refunds for unused time in a billing period, except where required by law. One-time passes run for their stated duration and expire on their own without further billing.
4. How refunds are processed
Approved refunds are issued by Voxoq (the merchant of record) to the original payment method, typically arriving within 5–10 business days depending on your bank. When a purchase is refunded, the associated content access is revoked.
5. How to request one
Email hello@voxoq.com from the email address used at purchase, with the purchase receipt or the product name and date. We respond within 2 business days. If you have a billing concern, please contact us before disputing the charge with your bank — we can almost always resolve it faster.